Interactions IVA

Which technology do Interactions IVAs utilize to blend AI and human understanding to deliver human-like experiences? 

• Assistive technology

• Adaptive Understanding

Are IVAs and Chatbots similar? 

• Yes

• No

Interactions IVAs can understand and reply to any inquiry, even if they have not been explicitly programmed to do so. True or False?

• True

• False

For Interactions IVA to understand them and give correct responses, customers must speak clearly without heavy accents. True or False

• True

• False

What is IAD? 

• Intent Analyst Device

• Intent Analyst

  Desktop

What is Interactions' core platform?

• Process Engine

• Designer Tool (D2) 

If there's a poor connection, Interactions' IVAs can't accurately hear what customers are saying. True or False

• True

• False

What is Sensiple's role in the Interactions IVA project?

• Business Appreciation, Design, Develop and Support

• Design and Develop

• Design, Develop and Support

• Business Appreciation and Design

Is ASR Confidence level not considered for ASR Failure? 

• Yes

• No

How does Interactions IVA interact with customers? 

• Conversational

• Keyword-based