Final Test

Where are our HeadQuarters located?

• San Jose, California

• Akron, Ohio

• Croton, Ohio

• San Antonio, Texas

On customer's bill after, charges under Energy Harbor will be for:

• Generation Portion

• Distribution

• Grid Maintenance

• Electricity Charger

The definition: "Is the company in the eletric power industry that facilitate the generation, transmission, distribution of electric energy for sale, generally in a regulated market" stands for:

• Electrical Grid

• Electricity Provider

• Electric Utility

On a deregulated market, the customer has the option to choose a different supplier than the local utility.

• True

• False

Is the Utility the one in charge of sending the bill?

• Yes, that is correct.

• No, it is not correct.

Select all that apply, The Utiliry in a deregulated market provides:

• Grid Management

• Read meters and bill customers

• Respond to service Outages

Energy Harbor charges will appear on customer's bill as soon as we complete the enrollment

• True

• False

If price/term was provided during the call and customer decided not to enroll because of the price, how will you disposition that call?

• Shopping Around / Information Only

• Incomplete sale

• Miscellanious

Select the Dispositions for a Not Conversion Opportunity, select all that apply:

• Shopping Around / Information Only

• Miscellanious

• Transfer to CS

• Incomplete Sale

• Call Dropped

If customer called and request Enrollment for a bussiness we should continue with the process and be assumptive when asking for the sale, true or false?

• True

• False