O_Organizational Behavior

Select 2 Levels of Diversity among:

-deep-level diversity and surface-level diversity ;

-paramount-level and surface-level diversity.

• paramount-level and surface-level diversity

• deep-level diversity and surface-level diversity

It seems logical to assume job satisfaction should be a major determinant of an employee's organizational citizenship behavior (OCB)

• True

• False

What Are the Main 3 Components of Attitudes?

• Affective component

• Behavioral component

• Cognitive component

• Feeling component

Values represent basic convictions that ”a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence”

• True

• False

The ability to detect and to manage emotional cues and information means emotional intelligence (EI)

• True

• False

Reinforcement theory ignores the inner state of the individual and concentrates solely on what happens when he or she takes some actions

• True

• False

In order for a reward to serve as a motivating factor, it must be consistent with:

• Employee values

• Employee expectations

• Remuneration for previous work

• The capabilities of the organization

• Industry average level

To increase labor efficiency it I necessary:

• Focus not on the result, but on the process of work

• Clearly state the purpose of the work

• Give a general idea of the required results

• Promptly stimulate employees

• All together

Abraham Maslow, David McClelland, Frederick Herzberg belong to which group of motivation theory?

• Procedural

• Quantitative

• Classical

• Administrative

• Content

What is the purpose of staff incentives?

• Inspire a person with self-esteem

• Encourage a person to do more and better than what is due to labor relations

• Provide people with a decent standard of living

• Encourage a person not to exceed his authority

• Encourage the person to avoid conflict