We can look at a website, something we like, and check if the item is in _____________.

• place

• stock

• track

When we __________ the order, we don’t need to talk to anybody

– the order goes through, and we wait for the product to arrive at our door.

• place

• deliver

• quote

But 100 years ago, you sent a message to a shop,

and they ___________the goods the same afternoon.

So what's new? You still have to pay the _____________.

• stock/place

• delivered/invoice

• guarantee/process

The best thing about online shopping is the fact

that you can ___________ your shipment.

• process

• place

• track

The website _________ me an estimated date for delivery.

• gave

• deliver

• quote

They couldn’t ___________ it, and as the company

don’t ____________ their orders very quickly.

• invoice/place

• guarantee/process

• make/quote

Sometimes, you ___________ an enquiry about a product, the suppliers __________ you a price for it, and everything seems fine.

• guarantee/process

• make/quote

• stock/place

The first step is when the customer __________ (place) an order online.

• places

• placed

• is placed

Until last year, payment ________ (be) with debit or credit card only,

but now PayPal ___________ (accept).

• is/accepted

• was/is accepted

 The order __________ (record) in the system,

where it can be changed or cancelled at any time.

• recorded

• is recorded