XM&FP QUIZZ (DISCLOSURE)

Inform about the convenience fee and the reactivation fee, does it count as a disclosure? 

• True

• False 

If I do not state a disclosure, do I get an auto-fail? 

• Yes, because it is a part of the BPA

• No, because it's extra information that the client should know

Why Is it important a disclosure?

• Because If I do not state them, the client could not have clear information

• Because If I do not state them, the client could give us a call back

• Because It composes crucial information that the client needs to understand in each process

• All of them

What of the next statements is a disclosure for Residential?

• The cellphone on file...It's ok to call?

• Thank you for being a loyal customer 

• Keep in mind that services will be restored within 30 minutes and an hour.

What could be a synonym for disclosure information? 

• Identify customer's intention 

• Educate the client 

• Sort out doubts 

• Appreciate the client