CompTIA A+ 1102

A technician installed a known-good, compatible motherboard on a new laptop. However,

the motherboard is not working on the laptop. Which of the following should the technician

MOST likely have done to prevent damage?

• Removed all jewelry

• Completed an inventory of tools before use

• Practiced electrical fire safety

• Connected a proper ESD strap

A technician receives a ticket indicating the user cannot resolve external web pages

However, specific IP addresses are working. Which of the following does the technician

MOST likely need to change on the workstation to resolve the issue?

• Default gateway

• Host address

• Name server

• Subnet mask

A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which

of the following backup methods would BEST address these concerns?

• Full

• Differential

• Off-site

• Grandfather-father-son

A change advisory board did not approve a requested change due to the lack of alternative

actions if implementation failed. Which of the following should be updated before requesting

approval again?

• Scope of change

• Risk level

• Rollback plan

• End user acceptance

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

• Reset the phone to factory settings

• Uninstall the fraudulent application

• Increase the data plan limits

• Disable the mobile hotspot

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

• Remote wipe

• Anti-maIware

• Device encryption

• Failed login restrictions

When a user calls in to report an issue, a technician submits a ticket on the user's behalf.

Which of the following practices should the technician use to make sure the ticket is

associated with the correct user?

• Have the user provide a callback phone number to be added to the ticket

• Assign the ticket to the department's power user

• Register the ticket with a unique user identifier

• Provide the user with a unique ticket number that can be referenced on subsequent calls.

Which of the following is the MOST cost-effective version of Windows 10 that allows remote

access through Remote Desktop?

• Home

• Pro for Workstations

• Enterprise

• Pro

Once weekly a user needs Linux to run a specific open-source application that is not

available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

• Install and run Linux and the required application in a PaaS cloud environment

• Install and run Linux and the required application as a virtual machine installed under the Windows OS

• Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed

• Set up a dual boot system by selecting the option to install Linux alongside Windows

A technician at a customer site is troubleshooting a laptop. A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

• Change the DNS address to 1.1.1.1

• Update Group Policy

• Add the site to the client's exceptions list

• Verity the software license is current