Admin 124-180

Universal Containers (UC) customers have provided feedback that their support cases are not being respondedto quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Casequeue and alert the support manager.which feature should an administrator configure to meet this requirement?

• Case Scheduled Reports.

• Case Dashboard Refreshes

• Case Escalation Rules

• Case Assignment Rules.

Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identifythese new records from existing Leads.What approach should an administrator take to meet this requirement?

• Set up Web-to-Lead form the interns use.

• Define a record type and assign it to the interns.

• Create a separate Lead Lightning App.

• Update the active Leas Assignment Rules.

Sales reps miss key fields when filling out on opportunity record through the process. Reps need to moveforward Win unable to enter previous stage.Which three options should the administrator use to address this need? Choose Threeanswers

• Enable guided selling.

• Use Validation Rules.

• Configure Opportunity Path.

• Use Flow to mark fields required.

• Mark fields required on the page layout.

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fieldsrelated to customer accounts and another page layout includes fields for partner accounts. The administrator hasassigned the customer account page layout to sales and support users and the partner account layout to the partnermanagement team.What should the administrator configure to meet this requirement?

• Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

• Add members of the partner management team to the default Account team for the customer accounts

• Grant create, read, edit and delete access to customer accounts on the partner team profile.

• Create one record type for customer accounts and one record type for partner accounts

An administrator supporting a global team of salesforce users has been asked to configure company settingsChoose 2 options

• Currency Locale

• Default Language

• Password Policy

• Login Hours

DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.What should an administrator review to troubleshoot this request?

• Add a delegated approver for the next approver in the process.

• Update the field level security to view on fields that are updated in the process.

• Check if the user in the next approver is inactive or missing

• Review the page layout to ensure, the fields updated in the process are visible

Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by eachperson toward each deal.What feature should the administrator use to meet this requirement?

• Stages

• Splits

• Queues

• List Views

niversal container has a contact Lightning record Page with a component that shows LinkedIn dat a. The salesteam would like to only show this component to sales users when they are on their mobile phones.Choose 2 Answers.

• Filter the component visibility with User > Profile > name = sales User.

• Filter the component visibility with Form Factor = phone

• Filter the component visibility with view = Mobile/Tablet.

• Filter the component visibility with User > Role > Name = Sales User

Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally,the only field they are editing is the Stage field.Which two options should the administrator recommend to help simplify the process? Choose 2answers

• Add a path for stage to the opportunity record page.

• Use a Kanban list view for Opportunity

• Configure an autolaunched flow for Opportunity editing

• Create a simplified Opportunity page layout.

Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?

• Make Lead Source a dependent picklist to the Opportunity stage field.

• Configure a validation rule requiring Lead Source when the stage is set to closed won

• Change the Opportunity stage field to read only on the page layout.

• Modify the Opportunity stage a dependent picklist to the Lead source field.