Voice PII
Quiz
•
Business, Education, Professional Development
•
3rd Grade
•
Practice Problem
•
Medium
Jenny Flores
Used 4+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer spells the name wrong by one letter can we pass PII?
Yes
No
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer provides the phone number without the area code, the next thing you do is?
Finish the attempt the inform the customer that the phone number is incorrect
Accept the phone number like and pass PII
Tell the customer that he did not give the area code
Tell the area code to the customer proactively
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer says only the first name correct we can tell the customer that the last name was incorrect
False
True
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer only has one sucessfully p2p to pass PII we can not accept it
True
False
5.
MULTIPLE CHOICE QUESTION
20 sec • 4 pts
BONUS
Month of the Year that has 29 days every 4 years
November
March
February
August
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer gives the ID name incorrectly, we can still accept the Drivers license name to pass PII.
True
False
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the customer gives the zipcode incorrectly, we can accept the email and the cashtag instead
True
False
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