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Voice PII

Authored by Jenny Flores

Business, Education, Professional Development

3rd Grade

Used 4+ times

Voice PII
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

If the customer spells the name wrong by one letter can we pass PII?

Yes

No

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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If the customer provides the phone number without the area code, the next thing you do is?

Finish the attempt the inform the customer that the phone number is incorrect

Accept the phone number like and pass PII

Tell the customer that he did not give the area code

Tell the area code to the customer proactively

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

If the customer says only the first name correct we can tell the customer that the last name was incorrect

False

True

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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If the customer only has one sucessfully p2p to pass PII we can not accept it

True

False

5.

MULTIPLE CHOICE QUESTION

20 sec • 4 pts

Media Image

BONUS

Month of the Year that has 29 days every 4 years

November

March

February

August

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

If the customer gives the ID name incorrectly, we can still accept the Drivers license name to pass PII.

True

False

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

If the customer gives the zipcode incorrectly, we can accept the email and the cashtag instead

True

False

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