#3 - RCI Quiz

A Travel Partner has advised that the guest has a special need. What should you do?

• Advise the caller you are unable to assist them and to contact the Access Dept. for further assistance.

• Enter special services code, remark the booking as needed, and email/fax the Guest Special Needs Form.

• Remark the booking, Transfer the call to Resolutions and have them email/fax the Guest Special Needs Form.

• Enter special services code, Transfer the call to Resolutions, Note the service history-nothing further is needed.

Hi! Tyron here from Discount Travel. I have guests that are looking to book a cruise for December from FLL. Do you offer Kosher meals?

• Yes we do, you can make this request anytime prior to sailing.

• Yes we do, the request has to be made during booking creation.

• Yes we do, the request has to be made 45 days prior to sailing.

Travel Partner Karl needs to add a request for pier assistance to guest number 1. Since the passenger already has a Special Meal request, how do you notify the ship of the additional request?

• Right click on guest 1 and select special services

• Remark the service history with the additional request

• Add the request to guest 2

Direct Guest Tony wants to know if Soy Milk is available onboard.

You advise,"

• Yes Tony, Soy Milk is available onboard

• Tony, I apologize but Soy Milk is not available onboard

Travel Partner Diego requests priority check-in, boarding and departure for one of her guests who has autism. What code and comment should be entered in the booking system?

• Code: DSBL

  Comment: AUTISM

• Code: SPML

  Comment: AUTISTIC

• Code: SPRQ

  Comment: SPECIAL NEEDS

When offering assistance to a person with a disability, you should first ask for their permission to help.

• True

• False

Which of these examples uses people first language to refer to one of our guests?

• Disabled guest

• Guest who uses a wheelchair

• Wheelchair-bound guest

• Guest who is handicapped

Direct Guest Mark advised he will be taking his wheelchair on board.

Select the appropriate combination you would enter in the system.

• Code: DSBL

  Comment: BRG WHEELC

• Code: ESAN

  Comment: BRING WHEELCHAIR

• Code: SPML

  Comment: CEL WHEELC

Guests needing to sail with a service animal (dog) must notify us at least

• 30 Days

• 60 Days

• 1 Day

• 90 Days

Travel Partner Charles advised her client, Andy, will be bringing a CPAP machine onboard. He is worried about bringing onboard the water he needs and if the plugs are close enough to the bed.

Select the appropriate response.

• No need to worry, during embarkation label the water you are bringing "For CPAP".

• No need to worry, we will provide distilled water and an extension cord.

• No need to worry, we will provide sparkling water and an extension cord.