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#3 - RCI Quiz

Authored by Roberto Hurtarte

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3rd Grade

#3 - RCI Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

A Travel Partner has advised that the guest has a special need. What should you do?

Advise the caller you are unable to assist them and to contact the Access Dept. for further assistance.

Enter special services code, remark the booking as needed, and email/fax the Guest Special Needs Form.

Remark the booking, Transfer the call to Resolutions and have them email/fax the Guest Special Needs Form.

Enter special services code, Transfer the call to Resolutions, Note the service history-nothing further is needed.

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Hi! Tyron here from Discount Travel. I have guests that are looking to book a cruise for December from FLL. Do you offer Kosher meals?

Yes we do, you can make this request anytime prior to sailing.

Yes we do, the request has to be made during booking creation.

Yes we do, the request has to be made 45 days prior to sailing.

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Media Image

Travel Partner Karl needs to add a request for pier assistance to guest number 1. Since the passenger already has a Special Meal request, how do you notify the ship of the additional request?

Right click on guest 1 and select special services

Remark the service history with the additional request

Add the request to guest 2

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Direct Guest Tony wants to know if Soy Milk is available onboard.

You advise,"

Yes Tony, Soy Milk is available onboard

Tony, I apologize but Soy Milk is not available onboard

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Travel Partner Diego requests priority check-in, boarding and departure for one of her guests who has autism. What code and comment should be entered in the booking system?

Code: DSBL

Comment: AUTISM

Code: SPML

Comment: AUTISTIC

Code: SPRQ

Comment: SPECIAL NEEDS

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

When offering assistance to a person with a disability, you should first ask for their permission to help.

True

False

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of these examples uses people first language to refer to one of our guests?

Disabled guest

Guest who uses a wheelchair

Wheelchair-bound guest

Guest who is handicapped

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