Intro: Ch. 7

Which of these is not a management function?

• Planning

• Generating

• Controlling

• Staffing

Communicating with customers is an example of which type of communication?

• Internal

• Horizontal

• Vertical

• External

Communicating with your manager is an example of which types of communication?

• Internal/Horizontal

• Internal/Vertical

• External/Horizontal

• External/Vertical

Effective managers should use strategic management rather than tactical management.

• True

• False

The ability to motivate individuals & groups to accomplish important goals is

• Influence

• Management

• Power

• Leadership

The way people get along with each other is known as

• Human Relations

• Management Style

• Influence

• Integrity

Communicating with an employee you work with who has the same position is an example of which types of communication?

• Internal/Horizontal

• Internal/Vertical

• External/Horizontal

• External/Vertical

A person who is not a manager, but is still able to get a group focused and organized is using

• Tactical Management

• Formal Influence

• Strategic Management

• Informal Influence

Which of the following is a standard of ethical behavior?

• It is unlawful

• It is inconsistent with company practices

• It should cause harm for others' benefit

• It shouldn't result in embarrassment for the company

Managers are responsible for the ethical actions of a business.

• True

• False