Computer Troubleshooting CTS

What should you check if your monitor was working and suddenly goes blank?

• turn the monitor off

• check the monitor cord

• open task manager

After you check the power button of the devices such as the monitor and the CPU, what should be your next step?

• reboot the computer

• check the cable connections

• call a technician

What is the first thing you should do if your mouse does not work?

• buy a wireless mouse

• check the connections

• cut the cord

Choose the first solution to try for the following problem: an application program is frozen.

• Restart the computer with a warm boot

• Try to access the application from the internet instead

• Close and re-open the application

• Just forget it and work in another application

Choose one solution for the following problem: the computer is FROZEN.

• Press and hold the Power button for 5-10 seconds to force the computer to shut down.

• Close all applications and restart.

• Unplug all plugs on the computer and plug them back in.

• Hold down the monitor power button until the computer shuts down.

Choose the first thing to try for the following problem: the sound isn't working.

• Check the volume level

• Use different headphones

• Buy speakers

• Restart your computer

Choose one solution for the following problem: the mouse or keyboard has stopped working.

• Press the Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard and click the mouse twice to reset the hardware

• Check the mouse or keyboard cables and make sure it's correctly plugged into the computer

• Move to a different computer, they are probably broken

• Hold down on the right-click button and/or the backspace key to reset the hardware

Choose the first thing to try for the following problem: The screen is blank.

• Make sure the monitor power button is on

• Check the Power button on the CPU

• Check the mouse to see if the light is turned on

• Restart your computer

Choose one solution for the following problem: ALL programs on the computer run slowly.

• Shut down the computer two times in a row.

• Unplug your mouse and plug it back in.

• Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.

• Reorganize the files on your computer. This is making the computer think too hard.

Choose one solution for the following problem: Power button will not start computer.

• Check the central processing unit (CPU) to see if it's working properly.

• Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.

• Check your internet access to see if you are connected to the internet.

• Check to see if you have an Ethernet connection.