HT Unit 5.01

What is a primary reason why hospitality facilities develop emergency response procedures?

• to prevent emergency situations form occurring on the premises

• to increase guests' awareness of potential security and safety issues

• to reduce the time it takes to train employees in first aid, CPR, and security

• to help lessen panic and reduce the risk of damage or injury during an emergency situation

What happened in response to the terrorist attacks that occurred on September 11, 2001?

• airports hired fewer security guards

• airline travel substantially increased

• airports hired ambassadors

• airport security increased

To ensure security, the local hotel establishments should require all employees to display or wear which item on their clothing?

• magnetic inspection cards

• photo identification cards

• passport

•  license

Why do hospitality and tourism businesses keep money and valuables locked in secure locations?

• to eliminate accidents

• to reduce the risk of theft

• to prevent natural disasters

• to avoid equipment hazards

What security measure do cruise ships provide guests that enable them to store their valuable items?

• shipping container

• safe deposit boxes

• baggage claim center

• lost and found center

 

A hotel guest reports that someone stole money and jewelry from her room. Which of the following government agencies should the hotel employee contact?

• local fire department 

• local police department

• area convention bureau

• are chamber of commerce

What type of system will notify the police that a robbery is in progress without the robbers' knowledge that a robbery is in progress at a hospitality or tourism business?

• silent alarm

• smoke alarm

• manual locking system

• automatic audio system

What do hotels develop to help guests safely exit the property if a fire occurs?

• blueprint

• evacuation plan

• Checkout policy

• surveillance plan

What do hotels develop to help guests safely exit the property if a fire occurs?

• two-way radio

• motion detection

• electronic locking

• closed-circuit television

What type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and water?

• firefighters      

• lifeguards

• security guards

• healthcare workers