Effective Communication Skills 2022

Which of the following is best define Communication?

• A. Communication is a process of interaction and sharing of meaning, exchanging ideas and opinions or sharing of information in the form of written paper only.

• B. Communication is a process of interaction and sharing of meaning, exchanging ideas and opinions or sharing of information both in the form of writing, symbols and sounds only.

• C. Communication is a process of interaction and sharing of meaning, exchanging ideas and opinions or sharing of information either in the form of writing, symbols, sounds or speech, transmitted face-to-face or via the mass media and it is a two way process.

• D. Communication is a process of interaction and sharing of meaning, exchanging ideas and opinions or sharing of information either in the form of writing, symbols, sounds or speech only and it is a one way process.

Complete the Communication Cycle (A > B > C > D) as diagram below:

• A. Noise > Sender > Message > Receiver

• B. Feedback > Noise > Message > Sender

• C. Sender > Noise > Message > Feedback

• D. Sender > Message > Receiver > Feedback

In the Communication process, Channel is a very important tool or mediator because the best selection of channels will determines the effectiveness of the communication.

• A. True

• B. False

Which of the following best describe Noise in the communication process?

• A. Noise is the originator of a message. Everyone can be a source whether is an individual, a group, an association or an organization.

• B. Noise is any form of barrier present in a communication process. Noise elements can be classified as physical, mental or physio-psychological.

• C. Noise refer to the response taking place when a receiver gives a reaction to the message delivered by the source.

• D. Noise is a communication process is the target of a message.

Select all elements in the communication process below:                            

I.    Receiver

II.    Source

III.    Message

IV.    Channel

V.    Noise

VI.    Feedback

VII.    Frame of reference

VIII.    Context

• A. I,II & III

• B. IV, VII & VIII

• C. V,VII & VIII

• D. All of the above

In an ideal communication situation, a message is received and understood as intended. However when a message is not communicated as expected there will be a conflicts regarding the message sent.

• A. True

• B. False

Which of this statement is correct defined intrapersonal and interpersonal communication?

• A.    Interpersonal communication is the communication process that takes place within the individual self (within oneself), intrapersonal communication is a branch of communication that is significant in human relations and most often involves emotions.

• B.   Intrapersonal communication is the communication process that takes place within the individual self (within oneself), interpersonal communication is a branch of communication that is significant in human relations and most often involves emotions.

• C.    Intrapersonal communication is the communication process that takes place with other people one or two people, interpersonal communication is a branch of communication that is significant in human relations and most often involves emotions.

• D.   Intrapersonal communication is the communication process that takes place within the individual self (within oneself), interpersonal communication is a branch of communication that is significant in human relations and most often involves body language.

Which of the following is NOT describing Group Communication?

• A.    Group communication is made up of interaction between individuals take place from time to time until it forms an entity.

• B.    Group communication involves interaction for the purpose of solving problems, forming new ideas and getting new experiences. In general it can mean exchanging and receiving information between group members.

• C. Group communication is about understanding the others culture and will able to except, adapt and assimilate himself/herself in a meaningful relation with another.

• D.    Group Communication, be it big or small has attractive elements where it is able to control and influence operations and activities of the group.

Informal Communication also known as Grapevine. It is the process of spontaneous exchange of information between two or more person at different status without following any prescribed or official rules, formalities and chain of command in the organizational structure.

• A.    True

• B.    False

Mass communication is sometimes referred to a general communication. Mass communication involves the process of information sharing using various intermediary media directed towards a large audience such as ___________________.

• A.    Print Media – Books, Magazines and Newspapers

• B.    Broadcasting Media – Radio and Television

• C.    Digital Media – Computers, The internet, Digital Audio visuals, DVD video, game and Websites.

• D.    All of the above.