Incident Management

Incident Management

University

11 Qs

quiz-placeholder

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Incident Management

Incident Management

Assessment

Quiz

Computers

University

Practice Problem

Medium

Created by

Pavel Dohnal

Used 1+ times

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11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Do jaké fáze životní cyklu (ITIL V3) patří Incident management?

Service Design

Service Transition

Service Operation

Service Strategy

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Co není incident?

Neplánované přerušení služby

Snížení kvality IT služby

Žádost o resetování hesla

Nepřipojí se VPN

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Kolik stupňů v Incident managementu obsahuje Priority matrix?

3

4

5

6

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

3 Fáze Problem managementu jsou:

Problem Detection, Problem Control, Error Control

Problem Identification, Problem Control, Error Control

Problem Identification, Problem Control, Problem Closure

Problem Detection, Problem Control, Problem Closure

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Problem podle ITIL V3 je:

Příčina jednoho nebo více incidentů

Závažný incident

Příčina právě jednoho závažného incidentu

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Kolik má Change management procesů?

3

5

6

7

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Reaktivní změna by se nejlépe dala přirovnat k:

Stavění ohrady

Srážce s ledovcem

Pečení vánočky

Hašení požárů

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