Knowledge Management

Which of the following options is NOT the activities in Knowledge Management?

• Knowledge Creation

• Knowledge Sharing

• Knowledge Analysis

• Knowledge Seeking

This type of knowledge covers topics that are easy to systematically document (in writing), and share out at scale.

• Tacit Knowledge

• Explicit Knowledge

It is intangible information that can be difficult to explain in a straightforward way, such as things that are often “understood” without necessarily being said, and are often personal or cultural.

• Tacit Knowledge

• Explicit Knowledge

It is defined as doing what is needed to get the most out of knowledge resources. It promotes the creation, sharing, and leveraging of the corporation’s knowledge.

• Knowledge Development

• Knowledge Communication

• Knowledge Management

• Knowledge Management System

Which of the following is the BEST benefit of using Knowledge Management?

• Improving cycle times and decision-making

• Building sustainable competitive advantage

• Accelerating innovation

• All of the above

What do you call the knowledge that resides within the minds of individual members of the org?

• Tacit knowledge

• Knowledge in Process

• Knowledge in Technology

• Knowledge in People

Why is Knowledge Management Important?

• It increases efficiency and productivity

• It enables informed decision-making

• It breeds a a smarter workforce

• All of the above

The following are the 3 elements of Knowledge Management, except ______

• People

• Technology

• Environments

• Processes

What kind of documents can you find on KM Portal:

• Process documents

• Training materials

• Both answers are correct

Why you have to document processes?

• To define standard for further improvements and automations

• To help new comers be easier and faster on boarded (all the knowledge documented)

• To help my teammates to support my tasks when I am on holidays

• All correct