Motivation at work

What did Maslow develop?

• The best chocolate cake recipe

• A theory about stakeholders

• A set of definitions for management strategies

• A pyramid about motivation at work

Theory X says

• Managers should be optimistic about workers

• Most people cannot stand taking responsibilities

• The Maslow pyramid is satisfactory

• Workers perform better when the management are watching them

Theory Y says

• Most people feel the need to work hard all the time

• People are often creative

• Employees are less creative when they are at work

• Workers are usually lazy

How does Theory X suggest employers might improve worker productivity?

• By using more motivational words

• By ignoring them when they are not working

• By letting them be creative

• By providing good working conditions and a healthy environment

What does Theory X explain?

• The reasons for employee turnover

• Why members of staff love their job

• The reasons workers choose to quit their job

• Why workers want to be managers

Who spoke about 'knowledge workers'?

• Schumpeter

• Maslow

• Douglas McGregor

• Drucker

Select the correct title of Herzberg's book about management theory.

• The Motivation to Work

• The Motivation of Work

• The Human Side of Work

• Satisfiers and Motivators

Which of the following is NOT a 'higher order need' according to Maslow's pyramid?

• financial security

• esteem

• achievement

• fulfilment

According to Herzberg, having a challenging job is a

• satisfier

• lower order need

• motivator

• protection

When staff are faced with boring jobs, Herzberg recommends

• Giving them lots of free time

• Raising their wage

• Threatening them with losing their job

• Including them in a team with responsibilities