Chapter 22

The R in SMART goals stand for

• Reversible

• Relevant

• Retainable

• Reversible

An operations vision statement serves to communicate

• What organization wants to be in the future

• whom the organization is serving

• when the organization was created

• what the organization wants to do now

A specific description or statement of what a manager wants to achieve is known as

• A goal

• A vision

• A mission

• An objective

The 1st step in solving a problem is to

• document the problem

• determine the root cause

• develop an action plan

• define the problem

What is one way managers can manage diversity un the workplace

• Create workplace policies that block cultural discussion

• use single language materials

• discourage use of other languages

• model appropritate behavior

one of a managers responsibilities is

• food prep

• food costing

• conducting inventory

• developing recipies

A mission statement describes what a company wants to do

• in 5 years

• right now

• in 10 years

• historically

A good leader

• motivates others

• leads inconsistently

• reacts passively to change

• fosters working alone

what is the action or situation that initiates a problem

• root cause

• fight

• argument

• disagreement

what can be an important tool for managers to use to communicate specific tasks standard and responsibilities to an employee

• employee hand books

• science

• ethics

• job description