FINAL: Section 9: Management, Operations & Leadership

Planning refers to determining organizational goals.

• True

• False

According to Maslow's hierarchy of needs theory, healthcare plans and life  insurance serve to satisfy the esteem needs of employees.

• True

• False

Theory Y mangers assume that fear is a motivating factor for workings.

• True

• False

The _____ of a firm includes managers who set the overall direction of the firm,  articulating a vision, establishing priorities, and allocating time, money, and other  resources.

• top management

• middle management

• first-line management

• supervisory management

In the context of management, which of the following statements is true of  controlling?

• It refers to monitoring performance and making adjustments as needed.

• It refers to determining a structure for both individual jobs and the overall organization.

• It refers to determining organizational goals and action plans for how to achieve those goals.

• It refers to directing and motivating people to achieve organizational goals.

Barry is the branch manager of a large toy store. He has been given the  responsibility to communicate with, coach, and motivate supervising managers. In  this scenario, Barry most likely requires _____ to perform his role efficiently.

• human skills

• conceptual skills

• cognitive skills

• technical skills

In the context of management skills, _____ refer to the ability of managers to grasp  a big-picture view of the overall organization and the relationship between its  various parts. 

• human skills

• technical skills

• conceptual skills

• interpersonal skills

Maslow's hierarchy of needs theory states that people:

• mostly fulfill their unmet needs through unfair means.

• view their unmet needs as unachievable.

• are only motivated to fulfill the needs that are achievable.

• are motivated to satisfy only unmet needs.

An assumption of Theory X is that:

• people can exercise self-direction and self-control to meet company goals.

• the intellectual capacity of the average worker is underutilized in the workplace.

• coercion and threats are vital to get people to work toward company goals.

• people can accept and even seek responsibility.

In the context of Maslow's hierarchy of needs theory, the scenario that reflects the  fulfillment of the self-actualization needs of an employee is him or her:

• participating in a fun team activity.

• participating in a campaign to feed the poor.

• availing the gym facility at his or her workplace.

• experiencing a positive work culture.