Welcome on board Team's follow up

Why is continuous improvement important?

• Makes processes faster

• Help to be effective

• Slow down the process

• Make process smarter

Through what we can measure the performance of our process?

• ISO

• Must know concept

• KPI

• GBS+

SIPOC stands for…

• Supplier, Input, Proces, Output, Customer

• Supplier, Index, Proces, Output, Customer

• Supplier, Index, Proces, Output, CI

• Supplier, Index, Project, Output, CI

What are the three main steps in the continuous improvement process?

• Idea generation, prioritization & assignement, closure

• Manager sign off, prioritization & assignement, closure

• Idea generation, prioritization & assignement, brain storming

• Ready, set, go

What follows after the completion of a project?

• Design thinking

• Consultation with customer

• Praising the colleague

• Creation of Story Board

• Calculating KPI's

Mark one project methodology

• Story Board

• LSS

• Excel

• SAP

We use fishbone tool when...

• creating a team building

• identifying possible causes for a problem

• regrouping the team

• We do not use fishbone tool