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Review Day 3

Authored by Cathy Crump

Business

12th Grade

Used 1+ times

Review Day 3
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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does having a customer-service mindset benefit a business's employees?

It increases the employees' efficiency levels.

It helps the business achieve its profit goals.

It creates a competitive work environment.

It helps employees advance in their careers.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As employees go about their daily activities, their actions should be driven by whether the actions will

result in customer satisfaction.

bring them personal fulfillment.

result in additional sales.

be witnessed by customers.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer asks a salesperson about a specific advertisement in last Sunday's newspaper. Which of the following would help the salesperson to assist the customer:

Knowledge of the store's policies

Knowledge of the store's promotional budget

Knowledge of the products being promoted

Knowledge of the customer's preferences

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One way to show respect for foreign clients' cultural and social differences is to

use slang and idioms frequently.

always speak in your native language.

pronounce their names correctly.

embrace cultural stereotypes.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Businesses develop policies to help employees deal with customers the same way in similar situations so that employees will

give personal favors.

treat customers differently.

treat customers fairly.

offer special privileges.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Julie is a salesperson who's trying to develop rapport with her customers. When she meets a new customer, what's the first thing she should do?

Give the customer a catalog that shows her company's products.

Get down to business immediately and ask the customer about their budget shows her company's products.

Make promises and tell the customer what they want to hear.

Get the customer to relate to her by engaging in pleasant small talk.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What kind of customer would ask "If I buy this product, how can I be sure it will do what you say it will"?

Suspicious

Eager

Slow/Methodical

Domineering/Superior

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