Business English Final Exam Vocabulary

A set of guidelines pertaining to proper business attire, dining matters, and other aspects of professionalism presentation in the workplace   

• Business Etiquette

• Professionalism

• Polish   

• Civility

Feedback and evaluation that attempts to help a person improve

• Constructive Criticism

• Hard Skills

• Cyberbullying

• Feedback

The use of electronic communication to intimidate or threaten others

• Cyberbullying

• Constructive Criticism

• Empathy             

• Feedback

The way words are stressed when speaking, which can change the meaning you are expressing

•  

  Emphasis

• Civility

• Rate

• Empathy

Technical knowledge in a specific field

• Hard Skills

• Soft Skills

• Tactful

• Jargon  

Refers to the vibration frequency of voice sounds; that is, it indicates the highness or lowness of a sound

• Uptalk

• Pitch

• Voice Quality

• Volume

A high degree of refinement and ability to demonstrate professional nonverbal techniques and etiquette

• Polish

• Civility

• Professionalism

• Tactful 

Refers to desirable workplace and online behaviors that help employees get along with others and deliver positive results to enhance profits and boost a company’s image; also related to business etiquette, ethical content, social intelligence, polish, and civility

• Social Intelligence

• Professionalism

• Feedback

• Topic Sentence

Involves saying words correctly and clearly with the accepted sounds and accented syllables

• Pronunciation   

• Rate

• Communication

• Empathy

Refers to the pace of your speech

• Jargon

• Voice Quality

• Rate

• Volume