MGMT 330 - Final Review

According to the Resource Based View, which of the following is not a characteristic that leads to a sustainable competitive advantage?

• The resource is hard to imitate

• The resource is rare

• The resource is flexible

• There is no substitute for the resource

Vanessa Abrams is a waitress at Communi-Tea, a neighborhood café and coffee house. Whenever out in public, Vanessa is always sure to tell people about how much she enjoys working there and that the food and drinks are always delicious.

Whether at work or not, she says nothing but positive things about Communi-Tea. These behaviors can be best classified as ___________.

• Interpersonal citizenship behaviors

• Organizational citizenship behaviors

• Interpersonal counterproductive behaviors

• Organizational counterproductive behaviors

• Organizational commitment behaviors

Liz, a head writer of a sketch comedy series, is having problems with one of her writers, Judah. Judah is consistently late for work, takes longer breaks than permitted, and occasionally misses important meetings.

Judah’s behaviors are an example of ______________

• Organizational citizenship behaviors

• Affective commitment

• Normative commitment

• Psychological withdrawal

• Physical withdrawal

Research shows ___________ correlation between organizational commitment and withdrawal behaviors.

• a positive

• a negative

• no

Augustus would love to get a new job. However, because of the poor economy, he doesn’t feel that he will be able to find a better job elsewhere. So Augustus decides to remain at his current job despite wanting to leave.

Augustus would most likely score high on a measure of ___________ commitment

• affective

• normative

• continuance

• economic

Michael Scott, a regional manager at Dunder Mifflin, thought it would be funny to spread a rumor about one of his employees, Angela, and her relationship with an 81 year old billionaire. Unfortunately, this caused Angela a great deal of stress and embarrassment.

Michael Scott’s behavior can be best classified as an example of an ___________.

• Interpersonal citizenship behavior

• Organizational citizenship behavior

• Interpersonal counterproductive behavior

• Organizational counterproductive behavior

• Organizational commitment behavior

Lloyd Lee is an assistant to a Sr. Partner at MGA Talent Agency. When Lloyd is being evaluated for a promotion, he is rated on his ability to respond to the day-to-day demands of his job such as answering phone calls, scheduling meetings, and providing refreshments to clients.

Here, Lloyd is being evaluated on his __________.

• Routine task performance

• Adaptive task performance

• Interpersonal citizenship behavior

• Organizational citizenship behavior

• Interpersonal counterproductive behavior

Amanda, Bianca, and Carol are three dental hygienists who work for Dr. Devon at Family Dentistry. All three hygienists always try to help each other out, have a very good attitude in general toward each other, and keep each other informed about matters that are relevant to them and to Dr. Devon.

The three hygienists' interact with one another in a manner that reflects high levels of ____________.

• Boosterism

• Routine task performance

• Adaptive task performance

• Interpersonal citizenship behavior

• Organizational citizenship behavior

Randy has a general faith in human nature. When a coworker that Randy barely knows asks him to pick up her midnight shift because her child is sick, Randy believes that the coworker is telling the truth. Earl, on the other hand, is skeptical of the intentions and promises of others and would question whether the coworker had a child or whether she was more interested in late night karaoke down at The Crab Shack.

Compared to Earl, Randy would score high on a measure of:

• Affect-based trust

• Cognition-based trust

• Trust propensity

• Trustworthiness

• Character

When hiring restaurant servers, you specifically look for applicants who are able to project positive emotions. You know positive emotions can spread like wildfire. The simple act of smiling while waiting tables can influence the affect of a server’s customers, and happy customers spend more money.

This idea that your moods and emotions can affect the moods and emotions of everyone you come in contact with is captured by the concept known as __________.

• pleasantness

• engagement

• emotional contagion

• deep acting

• surface acting