MA. Ch 12: Patient Scheduling

Which of the following best describes the key to having an effective scheduling system?

• Meet only acute patient needs.

• Customize system to the type of practice.

• Tailor system to physician’s needs.

• Give patients appointments on the dates and times they desire.

• Provide effective monitoring of all appointments.

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

• Double booking

• Modified wave

• Open hours

• Stream

• Clustering

Which of the following scheduling systems schedules 2 or 3 patients at the beginning of each hour followed by single appointments every 10-20 minutes?

• Double booking

• Modified wave

• Open hours

• Stream

• Clustering

Which of the following scheduling systems allows patients to be seen throughout a particular time frame?

• Double booking

• Modified wave

• Open hours

• Stream

• Clustering

Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?

• Double booking

• Modified wave

• Open hours

• Stream

• Clustering

What is the primary purpose of analyzing patient flow?

• To not allow providers too much time with patients

• To maximize office scheduling practices

• To build in a large amount of slack time

• To put time limits on types of visits

When analysis of patient flow is reviewed, what does this help a practice determine?

• Day of the week most patients come in

• Amount of time the provider sees patients per week

• Number of times per year a patient visits the medical office

• Realistic time frame for each appointment

What is the purpose of analyzing patient flow and the compiled data?

• To determine whether office personnel are being used efficiently

• To obtain a clear picture of patient flow

• To estimate how many patients to schedule in a time frame

• All of the above

Which of the following scheduling records should be kept for legal purposes?

• Appointment books

• Hard copy day sheets

• Computerized schedules

• All of the above

Which of the following is NOT a reason why the medical office should retain all records for legal purposes?

• Identify how many no-shows a patient has

• Determine how many canceled appointments a patient has

• Verify a patient has been seen

• Keep track of how many patients are seen for a specific condition