Verbal and Non-verbal Communication

What is non-verbal communication

• communicating with someone by using gestures
• Getting messages across with facial expressions
• Using your body language to convey something to someone else
• All of the above

Which of these is NOT an example of a verbal communication skill

• The speed of our speech
• Eye contact
• Language used
• Volume of speech

Paraphrasing is....

• Repeating a customer's order back to them exactly the way they said it
• Asking the customer to repeat their order again
• Informing the customer of the process they must follow to place their order
• Relaying the order (or message) back to the customer to ensure you understand their request

Facial expressions, posture and eye contact are all skills in ....?

• verbal communication
• anti-verbal communication
• post-verbal communication
• non-verbal communication

When you speak, your listener gets messages from...

• What you say and your vocabulary
• How you look and your words
• What you say, how you act, and your accent
• What you say, how you act, and how you look

Which is not a type of non-verbal language?

• body language
• word choice
• paralanguage
• appearance

The functions of nonverbal language are...

• to agree with or contradict verbal messages
• to replace verbal messages
• to emphasize verbal messages
• all of the above

The amount of ________ __________ often determines the level of trust and trustworthiness

• healthy hugs

• eye contact

• text messages

• Instagram posts

_____________________________for example, hand gestures or nodding or shaking the head

• Emoji Movements

• Workout Movements

• Social Movements

• Body Movements

Facial Expressions:

• smiling, frowning and even blinking

• running, jumping, swimming

• text, read, send

• screaming, crying, laughing