Patient-Centered Communication

In Patient-Centered Model

• Patient’s role is passive (patient is quiet)

• The provider does most of the talking

• Patient is a partner in the treatment plan (patient asks about options)

• Patient may or may not adhere to treatment plan

Role of Pharmacist include

• Patient education

• Disease State Management& prevention

• Inter-professional team interaction

• Diagnosis and treatment planning

The best type of Listening is

• Passive

• Active

• Acknowledgment

• Encouragement

The type of question that limits the patient’s response and elicit yes /no responses

• Open-Ended

• Closed-Ended

• Leading Questions

Responding Techniques doesn't include

• Using Universal Statements

• Reflecting Responses

• Proper nonverbal responses

• Supportive Adherence Probing