Technical Assessment Revision

Select the correct 4 Standards of Excellence

• A. Safety, Customers, Reliability, Empathy

• B. Courtesy, Service, Emotions, Reasoning

• C. Safety, Courtesy, Reliability & Efficiency

• D. Safe, Courteous, Reliable & Efficient

What are the four parts of the Customer Compass?

• A. Needs, Wishes, Service & Empathy

• B. Needs, Wants, Stereotypes & Emotions

• C. North, South, East & West

• D. Need, Want, Stereotypical & Empathy

Within Altice, What is the meaning of AGILITY?

• A. Ability to move quickly and easily.

• B. Ability to get a task done

• C. The Learning Management System.

• D. The way we are able to maneuver the training course on a daily basis

What is the minimum and maximum number of characters in an Optimum ID?

• A. 8-32

• B. 4-16

• C. 4-15

• D. 8-21

How can a customer find their Optimum ID?  Select the correct OPTIONS below. 

• A. Optimum.net

• B. Calling a CSR

• C. Optimum Store

• D. Chat agent on Optimum.com

What should be offered every time there is a Trouble Call (T/C) scheduled on the account?

• A. Speed upgrade

• B. Service Protection (SP)

• C. Premier Tech Support

• D. Hello Tech

An agent is only allowed to share the Optimum ID with?

• A. Account Holder and Authorized User

• B. Authorized User Only

• C. Account Holder Only

• D. Anyone on the Phone

Aside from Residential, How many different types of accounts are there?

• A. 5

• B. 6

• C. 4

• D. 3

Please select the different types of searches that are there in IDA?

• A. The Customer Search

• B. House Search

• C. Quick Search

• D. Contact and Account Search

• E. Full Search

There are three levels of Cloud DVR storage. Select the ones that are true.

• A. 25

• B. 50

• C. 75

• D. 100

• E. 150