Technical Assessment Revision

Technical Assessment Revision

KG

26 Qs

quiz-placeholder

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Technical Assessment Revision

Technical Assessment Revision

Assessment

Quiz

Fun

KG

Practice Problem

Hard

Created by

Jonah WRIGHT

Used 2+ times

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26 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Select the correct 4 Standards of Excellence

A. Safety, Customers, Reliability, Empathy

B. Courtesy, Service, Emotions, Reasoning

C. Safety, Courtesy, Reliability & Efficiency

D. Safe, Courteous, Reliable & Efficient

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the four parts of the Customer Compass?

A. Needs, Wishes, Service & Empathy

B. Needs, Wants, Stereotypes & Emotions

C. North, South, East & West

D. Need, Want, Stereotypical & Empathy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Within Altice, What is the meaning of AGILITY?

A. Ability to move quickly and easily.

B. Ability to get a task done

C. The Learning Management System.

D. The way we are able to maneuver the training course on a daily basis

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the minimum and maximum number of characters in an Optimum ID?

A. 8-32

B. 4-16

C. 4-15

D. 8-21

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How can a customer find their Optimum ID?  Select the correct OPTIONS below. 

B. Calling a CSR

C. Optimum Store

D. Chat agent on Optimum.com

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be offered every time there is a Trouble Call (T/C) scheduled on the account?

A. Speed upgrade

B. Service Protection (SP)

C. Premier Tech Support

D. Hello Tech

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An agent is only allowed to share the Optimum ID with?

A. Account Holder and Authorized User

B. Authorized User Only

C. Account Holder Only

D. Anyone on the Phone

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