
Technical Assessment Revision
Authored by Jonah WRIGHT
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KG
Used 2+ times

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26 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Select the correct 4 Standards of Excellence
A. Safety, Customers, Reliability, Empathy
B. Courtesy, Service, Emotions, Reasoning
C. Safety, Courtesy, Reliability & Efficiency
D. Safe, Courteous, Reliable & Efficient
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the four parts of the Customer Compass?
A. Needs, Wishes, Service & Empathy
B. Needs, Wants, Stereotypes & Emotions
C. North, South, East & West
D. Need, Want, Stereotypical & Empathy
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Within Altice, What is the meaning of AGILITY?
A. Ability to move quickly and easily.
B. Ability to get a task done
C. The Learning Management System.
D. The way we are able to maneuver the training course on a daily basis
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the minimum and maximum number of characters in an Optimum ID?
A. 8-32
B. 4-16
C. 4-15
D. 8-21
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How can a customer find their Optimum ID? Select the correct OPTIONS below.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be offered every time there is a Trouble Call (T/C) scheduled on the account?
A. Speed upgrade
B. Service Protection (SP)
C. Premier Tech Support
D. Hello Tech
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An agent is only allowed to share the Optimum ID with?
A. Account Holder and Authorized User
B. Authorized User Only
C. Account Holder Only
D. Anyone on the Phone
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