3.03 - Customer Relations

Customer relations is often used interchangeably with the term __________.

• Customer Service
• Opportunity
• People
• Productivity
• Proactive

Positive customer relations makes customers feel __________.

• Connected
• Opportunity
• People
• Productivity
• Proactive

To build positive customer relations, businesses must be __________.

• Proactive
• Opportunity
• People
• Productivity
• Promises

Building positive customer relations is a good way for smaller businesses to compete because it is __________.

• Inexpensive
• Opportunity
• People
• Productivity
• Proactive

Positive customer relations encourages loyalty and __________.

• Repeat Business
• Opportunity
• People
• Productivity
• Proactive

By saving time and resources, positive customer relations can increase a business’s __________.

• Productivity
• Opportunity
• People
• Proactive
• Promises

As an individual employee, you can help your business build positive customer relations by listening to __________.

• Feedback
• Opportunity
• People
• Productivity
• Proactive

A business’s intangible environment is often referred to as __________.

• Corporate Culture
• Opportunity
• People
• Productivity
• Proactive

Technology can help build positive customer relations by offering customers more __________.

• Convenience
• Opportunity
• People
• Productivity
• Proactive

The most important factor in a business’s customer relations is its __________.

• People
• Opportunity
• Productivity
• Proactive
• Promises