Onboarding

Name 5 currencies we don’t support with pay in, but we support with pay out?

• GBP,EUR,AUD,SGD,USD

• USD, ILS,TYR,PHP, HKD

What are the 6 main topics we cover in our Help Center?

• Send Money Basic,Refund money, API,Wise Card, Business for wise, Money in

• Sending money, holding money, receiving money, managing your account, wise card, wise business

What kind of rate do we use for CST’s transfers?

• Reference rate

• Mid Market rate

What is a bounceback?

• Funds that return to us due to recipient banking issues

• CST send to wrong account

What is a POP?

• A type of drink

• Proof of payment Or proof of payout

What are the possible activities you can do with your currency account?

• top-up, conversion, withdrawal from balance, direct debits, receiving from third party

• Only send money and card spend

Which are the currencies we offer account details for?

• GBP, EUR, USD, AUD, NZD, MXD, SGD, HUF, RON,TRY ,PLN

• GBP, EUR, USD, AUD, NZD, CAD, SGD, HUF, RON,TRY ,PLN

I have 3 different PO’s set up, each for the same amount, but each with a different guaranteed rate. How does Wise decide where to link the money when I send it?

• To the customer preferred PO

• To the first PO

How will Wise know that the money is coming from me when it arrives to Wise’s account?

• P-ref and name on the deposit

• Approved Account sender function on ninjas

how does smart conversion works with the Wise card

• If you don’t have the currency you need in your account, you cannot spend money

• Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee.