CHAPTER 2 POP QUIZ

1. What are the factors that effecting supervision?

i. Leadership Skill

ii. Communication Skill

iii. Planning and organizing skills

iv. Controlling Skills

v. Organizational Issues

• A. i and ii

• B. iii and iv

• C. iii, iv and v

• D. All above

2. What type of factor refers on these elements?

- Supervisory planning

- Time management

- Organizing and delegating

- Managing work groups and teams

• A. Leadership Skill

• B. Planning and organizing skills

• C. Communication Skill

• D. Controlling Skills

3. What type of factor refers on these elements?

•Interpersonal, written and oral communication

•Choosing method of communication

•Communication within organization and outside of organization

• A. Leadership skill

• B. Organizational Issues

• C. Controlling Skill

• D. Communication skill

4. What type of factor refers on these elements?

•Managing change

•Ethics and organizational politics

• A. Organizational Skill

• B. Leadership skill

• C. Communication skill

• D. Controlling skill

5. What are essential factors for effective supervision?

i. Delegating

ii. Leadership

iii. Setting example

iv. Communication

v. Hardworking

• A. i and ii

• B. iii and iv

• C. i,ii,iii and iv

• D. All above

6. What are the outcomes of these practices?

i. Professional, confident (not fear)

ii. Produce quality work

iii. Produce good organizational skills

iv. Committed, loyal and hard working

• A. Poor Supervision

• B. Effective Supervision

• C. Strong Leader

• D. Excellent Leader

7. What types of training that not included in Supervisory training?

• A. Managerial skill training

• B. Communication skill training

• C. Leadership training

• D. Retraining of workers

8. What types of training that not included in employee training?

• A. Leadership training

• B. Diversity training

• C. Remedial training

• D. Cross training

9. What are the SUPERVISORY TOOLS used?

i. Planning

ii. Coaching

iii. Performance Review

iv. Delegating

v. Trust

• A. i and ii

• B. iii and iv

• C. i, ii and iii and iv

• D. All above

10. What work-life balance refers to is "Splitting a career position between two people".

• A. Flexible work time

• B. Job Sharing

• C. Telecommuting

• D. Personal leave programs