GNMS: Wk2_Day3_AM Review

When a call is IVR authenticated, you still need to ask _______ before moving forward.

“May I have your account number?” is an example of a​ (a)   type question.

• situation
• issue
• validation
• reactive

Angela just started a new job with AT&T. She accepted the insurance that was offered through this employer. What line of business would this be considered?

• Rental

• Retail

• Group

• Individual

​ (a)   is not State Personal Information.

• Insurance subscriber number
• Passport number
• Driver's license number
• Social security card

Why is it important to follow HIPAA guidelines? Choose all that apply.

• To ensure you resolve the call quickly

• It is a federal law

• To keep questions brief

• To ensure we only provide information to authorized entities or representatives