GNMS: Wk2_Day3_AM Review
Authored by Jennifer Guisbert
Used 149+ times
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5 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 1 pt
When a call is IVR authenticated, you still need to ask _______ before moving forward.
2.
DROPDOWN QUESTION
1 min • 1 pt
“May I have your account number?” is an example of a (a) type question.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Angela just started a new job with AT&T. She accepted the insurance that was offered through this employer. What line of business would this be considered?
Rental
Retail
Group
Individual
4.
DRAG AND DROP QUESTION
1 min • 1 pt
(a) is not State Personal Information.
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why is it important to follow HIPAA guidelines? Choose all that apply.
To ensure you resolve the call quickly
It is a federal law
To keep questions brief
To ensure we only provide information to authorized entities or representatives
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