GNMS: Wk2_Day4_AM Review

The ___________ ACE card provides the address, email, phone number, and other information.

The ​ (a)   is an ACE resource used to locate answers for callers.

• Knowledge Center
• ProcedureFlow
• Links A-Z
• S.P.I.C.E.S.

Cases routed to other departments or information to another area, are called​ (a)   .

• child case
• parent case
• my dashboard
• member holistic dashboard

Why would you use the After Call Work (ACW) in the CTI Softphone? Choose all that apply.

• It allows you a short break of under 2 minutes between calls

• It gives you a chance to finish case notes

• It gives you time to complete promised actions

• It gives you the ability to end your day early after you take calls

Jenny is calling on behalf of our member. If she wants any PII we need ​ (a)   authorization or ​ (b)   form.

• verbal
• SAF/CPA
• written
• an online request
• online request