GNMS: Wk3_Day2_AM Review

“I can mail out an ID card today and provide directions on how to locate a temporary card online” is an example of ​ (a)   .

• provide solutions
• gain control
• acknowledge
• gain acceptance

What are the options for a member to receive an ID card, in ACE, if they need one?

• Text and fax

• Mail and fax

• Mail and self-service

• Mail and text

What should you do if a member’s BAM account has been revoked? Choose all that apply.

• Check if CCRF is on file

• Un-revoke the BAM account

• Use support systems to verify why the account was revoked

• Ask the member what they did wrong to get their account revoked

A BAM account may be revoked because . . .

Choose all that apply.

• a Response Protocol Letter was received

• there is an active Confidential Communication Request Form (CCRF) on file

• there was a PHI disclosure incident

• there was a Provider request

Is a suspended BAM account the same as a revoked account?

• Yes, they are the same. A BAM account is suspended for the same reasons it is revoked. The CA cannot un-suspend or un-revoke a BAM account

• No, they are not the same. A BAM account cannot be suspended. If access is revoke it is due to CCRF or Malware

What are some functions you can perform on behalf of the member using the BAM for CSR Application?

• Validate an email address, and locate registered usernames under a specific email address

• Reset a user’s account for re-registration, and issue a temporary password

• Un-revoke a member’s BAM account

• Change the member’s address and phone number