Jan week 1

What is the fullform of SPD

• Self-Pillion Drop

• Self-Pillion Drive

• Speed-Pass Drop

• Speed Pillion  Drop

If captain is unable to Go ON DUTY , what need to probe or system check should be done on call ?

• 1.Use Your Location / Allow Rapido To Use My Location                                    2. Check the captain's live location in Hawk Eye Map        3.Check the wallet balance is above the negative balance threshold                                      4.suggest captain to update the captain app in the playstore

• 1.Ask Captain to uninstall and reinstall     2. ask the captain to visit city office                3.Ask the captain to complete at least 1 ride           4. suggest captain to watch training video    

• 1. Inform captain to check in another handset     2. Ask the captain to recharge wallet       

• None of the above

If captain concern " not getting order in My route booking " what need to be done on call

• 1.Captain can change the address only in offline - can not change the address in online          2.Captain will get ride only if peek time , it doesn’t guarantee that every ride will go close to their home/entered location     3.Only if high demand area captain will get order    4.  Captain already enabled and utilized the my route option twice for the day. Again captain utilize the my route option next day ( after 12:00 am )

• 1.Captain should do at least 5 order  to get order in my route booking      2, captain should have atlest 100rs in his wallet.    

• Captain should upload Office address and should get approval from city office 

• Ask captain to visit City office 

If Captain's concern is about No Order how do you handle call?

• All the Above

• Account status should be Online. (Green), Wallet balance should not be “Negative”, Captain account should not be suspended  

• Check Failed order Captain should be "On Duty"  , Check whether captain is in Serviceable area

• Inform Captain High demand locations shown in the app are valid for 15 mins

How to check captain declaration form in captain application 

• Click on Main menu >> profile >>Rapido ID >> view declaration form

• Click on Main menu >>Rapido ID >> view declaration form

• Click on Main menu >>My route booking>> view declaration form

• Click on Main menu >>Profile>> Setting>>view declaration form

What is the condition status with the captain to change the phone number?

• 1.Link / Auto services should not be suspended on old numbers.                        2.New numbers should not be registered in rapido.                      3.The wallet balance should be ₹0.                                4.Last redeem status must be credited.                           5.Captain should have not done any rides on the present day

• 1.Captain shouldtake atlest 5 rides  rides on the present day       2.The wallet balance should be ₹100.

• 1.Link / Auto services should be suspended on old numbers.                        2.New numbers should be registered in rapido.                      3.The wallet balance should be ₹0.                                4.Last redeem status must be credited.                           5.Captain should have 5  rides on the present day

• None of the above

How captain can change address in My Route booking ?

• 1. From My Route Booking page (tap option in left hamburger menu)     2. From their profile page where they enter “Home” address

• 1. From My Route Booking page (tap option in left hamburger menu)     2. Menu> earning > Change address

• 1.Help > Setting> home address  2. From their profile page where they enter “Home” address

• Visit city office 

What is the full form of APR

• Accept per ride 

• Approve per ride 

• Arrive per ride 

• None of the above

In Delhi, Captain activation date is on Dec 5th, organic user what will be the joining bonus? 

• 5 Orders (s) = 100 (7day) 14 Orders (s)= 140 (14 days) 30 orders (s )= 160 (15 days)

• 5 Orders (s) = 50 14 Orders (s)= 80 45 Ordes (s) =130

• 7 order(s)= 80 (5days) 14 rder (s)=120 (8) 45 Order(S)=300 (14)

• 05 Orders = 100- 4Day 12 Orders (s)= 150- 7Day 20 Ordes (s) =200- 10Day 30 Ordes (s) = 250- 14 Day

what is the accident claim amount if captain is met with minor injury ?

•  Minor injury get upto Rs 1500 

•  Minor injury get upto Rs 15000 

•  Minor injury get upto Rs 3000

• Ask captain to visit City office