Customer service Bunyan

What customer service is

• Understand how to approach guest

• enhance value of customer service

• be able to provide appropriate and satisfactory service

• None of the above

How many guest type do we have

• 3

• 4

• 1

• 5

Regular guest is

• Guest up to date

• shy guest

• Elite guest

• Returning guest

Foodies is

• Repeated guest

• Picky guest

• Rude guest

• Up to date guest

Meaning of Touch point

• Contact or interaction between customer and business

• Create emotion and deliver promises

• Maximizing communication and creating surprises

• None of the above

What is design point in the food and beverage

• Menu to be served in the restaurant

• Entrance ,restroom, lighting

• Service in the restaurant

• Room service trolley

Process point

• Front and back of the house process

• Delivery standards

• Communication between the departments

• Standard operating procedures

Communication points

• Order request

• Visible Web site

• Front and Back of the house Communication

• None

What is the Moment of Truth

• Customer impression

• Excellent Interaction with the guest

• Creating negative impression

• First bite