GSD Training2023 - Quiz 2

In Kepner Tregoe Method, the choices that are made to arrive at potential problem resolutions is called?

• Problem Analysis

• Situation Analysis

• Kepner Tregoe

• Decision Analysis

Which of the following do NOT belong to the group?

• How many are impacted?

• What happened?

• Why did it happen?

• How should we act?

Agile is a technique developed in the 1960s to enhance the troubleshooting skills of people

• True

• False

It refers to a tool in which GSD will allow to generate a temporary administrator access.

• Bitlocker

• LAPS

• PingID

• RSA

Is Self Service Article also known as KB0 Article?

• True

• False

In Bitlocker, GSD need to enter the minimum of ___ characters of KeyID displayed on Bitlocker recovery screen.

• 6

• 7

• 8

• 9

Security Team is the escalation point if Bitlocker issue did not resolve by GSD

• True

• False

GSD can remove user's PingID entry in PingID Admin Console?

• True

• False

It is a multi-factor authentication that allows users to use their personal computers to self register their mobile to connect to CWT Network.

• VPN

• RSA

• Bitlocker

• PingID

PingID Admin Portal uses federated login access?

• True

• False