BSHM 1C- FUNDAMENTALS IN LODGING (QUIZ 1-FINALS)

A non-management person solely responsible for providing clean serviceable uniforms to the staff of the hotel.

• Uniform Room Attendants

• Uniform Room Supervisor

• Linen Room Attendant

Known also as chamber maids or room boys. They do the actual cleaning of guest rooms and bathrooms allotted to them.

• Head Houseman

• Housemen

• Room Attendants

They handle all aspect of housekeeping at night including desk control operations, issue of linen and uniform in an emergency, etc.

• Night Supervisor

• Horticulturist

• Desk Control Supervisor

The guest has requested and is being allowed to check-out later than the standard check-out time.

• Early Checkin

• Late Checkout

• Check Out

the guest made arrangements to settle his or her account but has left without informing the front desk.

• Vacant and ready

• Out Of Order (OOO)

• DNCO: Did not check out

can include all types of equipment that clean or aid in the cleaning process by directly using maneuver, operation and energy of employees.

• Manual Equipment

• Mechanical Equipment

The various pieces of mechanical equipment used in the housekeeping department are usually powered by electricity or gas.

• Manual Equipment

• Mechanical Equipment

•The room is expected to become vacant after the following day's check-out time.

• Due Out

• Check Out

• Early Check-in

The guest has settled his/her account and left the hotel, but the front office staff has failed to properly update the room's status.

• Check Out

• Sleeper

• Lock Out

Responsible for the cleanliness, maintenance and presentability of all public areas which include restaurants, bars, banquet halls, garden, administrative offices, shopping arcade, health club, swimming pool, main entrances and car park.

• Public Area Supervisor

• Floor Supervisor

• Tailor / Seamstress