Which of the following areas of law prevents businesses from treating customers unfairly?

• Employment Law

• Health and Safety Law

• National Minimum Wage

• Consumer Law

Which of following statements relating to employment law is true? Employees:

• Do not have to be provided with equal pay for work of equal value

• Are not entitled to health and safety training

• Do not have to be provided with a safe working environment

• Must be paid a minimum amount as set out by the government

Which of the following statements relates to consumer law?

• Businesses are required to provide and maintain safety equipment

• Goods sold must be free from defects and be safe to use

• Businesses must provide employees with any necessary safety training

• The employer & employee have a duty to maintain a safe workplace

Which of the following is a possible impact on UK businesses of paying employees the national minimum wage?

• Costs decrease and profit decreases

• Costs increase and profit decreases

• Costs decrease and profit increases

• Costs increase and profit increases

Which of the following is covered under consumer law?

• Employee rights

• Product quality

• Employee pay levels

• Safety in the workplace

Which of the following is a possible cost to a business of providing and maintaining safety equipment and safe systems of work?

• Workforce is likely to be more productive

• Health and safety training is likely to be expensive

• Positive reputation which can help recruitment

• Minimise work related health issues

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Businesses can treat consumers fairly by selling products that are:

• Of satisfactory quality

• Not fit for purpose

• Unsafe

• Not as described

Which of the following is true according to consumer law? A business:

• Can apply false descriptions to any goods

• Must state the “use by” or “best before” date on prepacked food

• Does not need to offer a refund if a good is found to be faulty

• Can sell out of date food products in its stores to the general public

Which of the following is most likely to be true if a business obeys consumer law?

• Sales are likely to decrease

• Bad publicity may be avoided

• Fines will be issued and will need to be paid

• Reputation in the marketplace decreases

Which of the following is true in relation to consumer law?

• A customer has the right to reject a good or service that has been described accurately

• The manufacturer, not the seller, is solely responsible for solving any problems with a product

• A customer cannot chose to have a faulty product repaired at the seller’s expense, they can only have a refund

• A customer has the right to return a product that is deemed not fit for purpose