Practice Questions 17-32 --> 911 Course

When a caller can't understand you over the phone, you should speak louder rather that speaking slower.

• True

• False

Which of the following has the 4 priority symptoms?

• abdominal pain, heart palpitations, serious hemorrhage, sever pain (any)

• abdominal pain (any), blurred vision, heart palpitations, serious hemorrhage

• abnormal breathing, chest pain/discomfort (any), decreased level of consciousness, serious hemorrhage

• abnormal breathing, chest pain/discomfort, heart palpitations (any), severe pain

The Four Hallmarks of Distress are best described as:

• vicarious traumatization, activity underload, prolonged incidents, varying schedules

• persistent feeling of fatigue, loss of motivation for the job, negativity, persistent cynicism

• headaches, irritability, burnout, compassion fatigue

• memory loss, confusion, erratic movements, flashes of anger

How would you describe burnout as a telecommunicator?

• a fire/rescue term that a fire has been extinguished

• protective gear worn by firefighters

• a type of exhaustion (or inability to function normally) resulting from a buildup of long-term stress

• fatigue resulting from intense physical exercise

Post-Dispatch Instruction (PDIs) are:

• instructions that provide a "dispatch diagnosis" of the patients problem

• basic-level instructions given to the caller immediately after initiating dispatch

• advanced-level instructions provided to the caller in time-critical situations

• special instructions provided to responders while enroute to an incident

Regarding the communication process, what is the medium?

• a message volume that is not too loud or too soft

• the sender of the message

• the message itself

• the channel or means of communications

Faced with an ethical dilemma, the ETC should:

• ask for help

• call his attorney

• follow the 3 P's, protocol, procedure, policy

• follow their instincts

The concept of detrimental reliance applies:

• one party thwarts the promised efforts of another party for help or assistance by acting in a manner that hurts the situation

• one party relies on the promised efforts of another party for help or assistance and, as a result, misses the opportunity to act in a manner that would have improved the situation

• promised efforts determined the outcome of the situation

• there is an omission of remedial or other prudent actions on the part of an employer toward an employee whose poor performance is known

Radio waves are the highest energy wave type.

• True

• False

A caller reports a strange person hanging around the neighborhood. What would be the appropriate classification for this call?

• Abduction (kidnapping)/ Custodial Abduction/Custody Issue/Hostage Situation

• Disturbance/Nuisance

• Missing/Runway/Found Person

• Suspicious/Wanted (Person, Circumstances, Vehicle)