Hayu Day 4

What information we can use to find an account on Gigya?

• Email address,

  Gigya UID or

  Full name

• Email address,

  PayPal transaction ID or Gigya UID

What platform should we use to see the playback activity of Hayu users?

• MPP

• MUX

• Gigya

• PayPal

What platform(s) can we use to find the customer's current location?

• MPP

• MUX

• MUX and Gigya

• Salesforce

In what scenarios can we use Global Payments to find a transaction?

• When we can't find the transaction on MPP

• When we can't find the transaction on MUX

• When the user doesn't provided proof of charge

What user information can we find on MUX?

• Device(s)

  Device OS

  Location

  Content playback activity

• Last log-in

  Location

  Payment details

• Device(s)

  Device OS

  Active subscription

  Content playback activity

What's the pathway we need to follow to find the playback activity of a user using MUX?

• Production > Views > Add filter > Viewer ID

• Production > Viewer ID

• Development > Views > Playback activity

What platform should we use to modify the email address linked to a Hayu account?

• Salesforce

• Gigya

• MUX

• Gigya and MPP

In what scenario we can't reset a password?

• When the account was registered using an Apple ID

• When the account was registered using an email address

• When the account is linked to an Amazon/iTunes subscription.

When a user is asking us to modify the email address linked to their Hayu account but is contacting us via Twitter, what information do we need to verify the ownership of the account?

• - Last 4 digits and Expiration date of the credit card

  - Proof of charge

• We don't request any information

• - Full Name

  - Email address

  - Last 4 digits of the credit card