SERVICE AND HOSPITALITY 2

What is the first steps of counter service ?

• Greet Guest & Final Destination

• Guest & Destination

• Greet & Determine

  Greet guest & Determine destination

• Greet guest & Taking order

What is the second steps of counter service ?

• Take order,

  Repeat order,

  No suggest

• Take order,

  Suggestive selling

• Take order,

  Repeat order,

  Suggestive selling

• Take order,

  Repeat order,

  Sure selling

What is the third steps of counter service ?

• Collect money & give balance

• Collect money &

  give food

• Collect money & go eat together

• Collect money & give receipt

What is the step no.4 in counter service ?

• Expedite talking with customer

• Expedite do sandwich

• Expedite packing order

• Expedite take order

What is step no.5 in counter service ?

• Thank you & See you later

• Thank you and Come again

• Thank you & See you again

• Present order, Thanks & Invite to come again

What is the total order time ?

• 30 seconds

• 60 seconds

• 90 seconds

• 45 seconds

Which part is the "Greet Customer & Determine Destination"

(Multiple Answers)

• Smile & eye contact

• Tone of voice

• Good body gesture

• Collect money

Which part is "Present The Order to Guest" ?

(Multiple Answers)

• Ensure order is accurate

• Say Thank you and please come again

• Smile when you present the order

• Packing time 30 seconds

What is the total packing time ?

• 60 seconds

• 90 seconds

• 30 seconds

• 45 seconds

Which is correct for Organize for Speed ?

• Prep chart

• Zero percent

• Zero clutter

• Training