SERVICE AND HOSPITALITY 2
Authored by MOHAMMAD RUSHMAN BIN ARHAM 057 SUNWAY MENTARI DT
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KG
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first steps of counter service ?
Greet Guest & Final Destination
Guest & Destination
Greet & Determine
Greet guest & Determine destination
Greet guest & Taking order
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the second steps of counter service ?
Take order,
Repeat order,
No suggest
Take order,
Suggestive selling
Take order,
Repeat order,
Suggestive selling
Take order,
Repeat order,
Sure selling
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the third steps of counter service ?
Collect money & give balance
Collect money &
give food
Collect money & go eat together
Collect money & give receipt
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the step no.4 in counter service ?
Expedite talking with customer
Expedite do sandwich
Expedite packing order
Expedite take order
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is step no.5 in counter service ?
Thank you & See you later
Thank you and Come again
Thank you & See you again
Present order, Thanks & Invite to come again
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the total order time ?
30 seconds
60 seconds
90 seconds
45 seconds
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which part is the "Greet Customer & Determine Destination"
(Multiple Answers)
Smile & eye contact
Tone of voice
Good body gesture
Collect money
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