Business Management Mixer 6

Businesses with customer-service mindsets are usually able to​ (a)  

• achieve their goals
• hire more employees
• reduce their expenses

To ​ (a)   a customer-service ​ (b)   , employees must ​ (c)   that customers deserve their complete ​ (d)  

• demonstrate
• mindset
• believe
• attention.

Customers have the​ (a)   to expect ​ (b)   to be well informed.

• right
• employees

Which of the following is a potential benefit for a business that demonstrates a customer-service mindset:

• Longer season

• More publicity

• Greater profits

• Increased assets

Businesses whose employees demonstrate a customer-service mindset often benefit from

• reduced complaints.

• rapid employee turnover.

• increased costs.

• decreased employee morale.

Demonstrating a customer-service ​ (a)   benefits ​ (b)   by supporting their ​ (c)   .

• mindset
• employees
• careers

An ​ (a)   might receive a ​ (b)   from a ​ (c)   for routinely ​ (d)   customers with their problems and satisfying their needs.

• employee
• promotion
• business
• helping

What type of business policy is designed to attract customers by making the purchasing experience more convenient for them?

• Service

• Employee

• Product

• Flexible

A ​ (a)   is responsible for ​ (b)   a business's policies.

• Manager
• developing

The most important business policy affecting customers directly is the __________ policy.

• product

• promotional

• credit

• service