
Business Management Mixer 7
Authored by Devoria Thorpe
Other
12th Grade
Used 2+ times

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12 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint:
Selling
Questioning
Marketing
Accounting
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Customer complaints can affect a salesperson by
causing her/him to lose commission.
disappointing her/his friends and family.
helping her/him to earn a raise.
making her/his day better.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is a potential cost of customer complaints:
Loss of employees
Loss of merchandise
Loss of sales
Loss of tax breaks
both
neither
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Negative “word of mouth” advertising due to unresolved customer complaints can cost a business its
facilities.
licenses.
reputation.
employees.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A complaint is any expression of
gratitude.
anger.
sadness.
dissatisfaction.
6.
DRAG AND DROP QUESTION
1 min • 1 pt
Mark is (a) with the way his new shirt (b) , and he shows it to the salesperson. Mark’s (c) is an example of a (d)
7.
DROPDOWN QUESTION
3 mins • 1 pt
Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint: (a)
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