Business Management Mixer 9

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

• Staffing

• Controlling

• Planning

Jill’s company just took on a new project, and she knows that she needs to decide which staff members will be in charge of each aspect of the project. Jill is

• controlling.

• staffing.

• organizing

• planning.

A manager worked to streamline the production process and was able to save the company several thousands of dollars. This is an example of how organizing

• reduces waste and improves efficiency.

• increases employee conflict and turnover.

• unites company goals with the mission.

• can be improved through communication.

How does organizing provide a sense of security for employees?

• They do not have to duplicate work.

• They know exactly what is expected of them.

• They know how their work supports company goals.

• They do not have to report to anyone.

Whenever clients arrive at the Skin Solutions Dermatology office, the receptionists struggle to find their records. Clients fill out multiple forms with the same information, and they wait a long time to be seen by a doctor. Skin Solutions is losing a lot of patients quickly. This is an example of how

• managers need to create strict organizational structures.

• poor organizing damages a company’s reputation.

  organizing reduces the need for customer service

• a lack of organizing leads to employee conflict and turnover.

The first day on the job, a new employee was given information about job duties, introduced to coworkers, and assigned to a senior worker. This employee has received a(n)

• performance evaluation.

• job orientation.

• exit interview.

• attitude survey.

Which of the following activities typically occurs during new employee orientation:

• Review of the employee's résumé

• A tour of the business

• Contact with the employee's references

• A performance appraisal

Group orientation sessions for new employees are very important because they

• provide in-depth training

• help to motivate employees.

• explain the duties of each job.

• encourage organizational input.

A current employee who is asked to help orient a new employee will be serving as the new employee's

• sponsor.

• apprentice.

• manager.

• trainee

What is one reason why the federal government awards patents to businesses that have invented new products or manufacturing processes?

• To restrict monopolies

• To protect consumers

• To monitor advertising

• To encourage research