FOH Training Evaluation

What is the first thing a team member should do when approaching a car?

• Proceed with asking what they would like to order

• Take note of vehicle description and guest name

• None of the above

• Ignore the guest

Sarah ordered a Chick-fil-A deluxe meal with pepper jack cheese and a Sprite. How many sauces should we place on her order?

• Zero

• As many as she would like

• Two

• Four

When should a team member close all gaps in the line?

• Whenever the team member remembers

• Any second a gap occurs

• Only when it is terribly noticeable

• Never

What is the core 4?

Which of the following is the correct way to put in a car description?

• Black sedan

• Black Sedan Nissan

• Sedan

True or false? A guest can only scan before the order is taken.

• True

• False

True or false? Order accuracy and guest experience are always important.

• False

• True

How many orders are guest allowed to place per car?

• As many as they want

• two

• Three

When a guest walks into the building, what is the first thing a team member should do?

• Stay quiet

• Ask for their name

• Welcome the guest to Chick fil A Glenwood

• Dine in or carry out

If a guest decides to dine in, what factor is very crucial in determining how we will deliver their food?

• Calling the guest name

• Placing food under carry out sign

• putting the correct color table marker and Name