
Sales Refresher
Quiz
•
Education
•
1st - 5th Grade
•
Practice Problem
•
Easy
fatu z
Used 8+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
Why is assumptiveness important on every single interaction?
Because when we are assumptive we sound confident and we assume that the sale is done and leaves very small room for customer to overthink about getting an appointment.
Because it guarantees that customer will not disconnect the call.
Assumptiveness is not a must, we actually need just to know what it is in case that we need it.
2.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
The speed that we use to speak during our interaction is the deffinition for:
Pace
Tone of Voice
Call Control
3.
MULTIPLE SELECT QUESTION
1 min • 10 pts
We know that Active Listening is key to create connection with your customer. Knowing this what are the steps that we can follow to practice Active Listening (Select all that apply):
Let them talk
Focus on the conversation
Repeat, paraphrase what you heard
Don't interrupt your customer.
Rush your customer to improve call control.
4.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Determine customer's wants/needs, identify your type of customer, answer specific questions, control of dead air and hold time, use emphaty and enthusiasm are ways to keep ____ ____ during the interaction
Good Customer Service
Call Control
Good Agreement
Good Customer Interaction
5.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
When you are Assumptive it means that you are not presumptive for the sale and you need permission from customer to continue with the sale.
True
False
6.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
For Rebuttals is it better to use Benefits than overselling a product? (True or False)
True
False
7.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
If we increase the speed of our speech during the interaction, are we making use of?
Tone of Voice
Pace
Active Listening
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Hra - její význam
Quiz
•
2nd Grade
12 questions
Intoduction to Radar
Quiz
•
1st - 3rd Grade
15 questions
5. Grammar
Quiz
•
2nd Grade
12 questions
Hinduism
Quiz
•
3rd Grade
10 questions
Food and nutrients 2
Quiz
•
1st - 5th Grade
10 questions
Let's see how smart are you!
Quiz
•
KG - 12th Grade
10 questions
Zwierzęta Madagaskaru
Quiz
•
1st - 6th Grade
10 questions
FLOWCHART
Quiz
•
4th Grade
Popular Resources on Wayground
5 questions
This is not a...winter edition (Drawing game)
Quiz
•
1st - 5th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Identify Iconic Christmas Movie Scenes
Interactive video
•
6th - 10th Grade
20 questions
Christmas Trivia
Quiz
•
6th - 8th Grade
18 questions
Kids Christmas Trivia
Quiz
•
KG - 5th Grade
11 questions
How well do you know your Christmas Characters?
Lesson
•
3rd Grade
14 questions
Christmas Trivia
Quiz
•
5th Grade
20 questions
How the Grinch Stole Christmas
Quiz
•
5th Grade
