Telephone Usage

Iram Meza speaking. Who________?

• are calling

• is calling

• calling

Hello, this ____ Ricardo Flores _____. Can I speak with..?

• are, talking

• is, answering

• is, calling

__________? Tell her that Ana Diaz is calling

• Can I talk with Barbara?

• Can I answer with Barbara?

• Can I talk with Nick?

Which is an INFORMAL way to CONNECT A CALL?

• One moment, please. I'll see if he's available.

• Hold the line, please. I'll put you through in a moment.

• Just a sec. I'll get him.

Select an option to MAKE A REQUEST

• Could you speak up a little, please?

• Hi. It's Alejandra from Century Fasteners calling.

• Is Mr. Ciampi available, please?

How do you answer AN UKNOWN CALLER?

• Hello Michelle. Nice to hear from you.

• Hello Dan. How can I help you?

• Century Fasteners. May I know who's calling, please?

"Century Fasteners Mexico. Arturo speaking. What can I do for you, Mark?" is a way of answering a KNOWN CALLER.

• TRUE

• FALSE

"Hey, Brian. It's Ninive calling." is a FORMAL way to introduce yourself.

• FALSE

• TRUE

"Can you call again? I think we have a bad connection." is used for...

• Introducing yourself

• Asking to speak with a person

• Making a request

"May I speak to Mr. Clark in the sales department, please? " is used for...

• Answering a phone call

• Asking to speak with someone

• Introducing yourself