MK Jan 12th

What support features are available to customers on the MyTELUS app?

(Select all that apply)

• SIM Swapping

• Changing of rate plan

• Adding & removing add-ons

• Porting phone numbers

True or False: Porting a number on the MyTELUS app has only 3 steps

• True

• False

What support feature is NOT available in Koodo Self-Serve?

• Unlocking of a Koodo device

• SIM Swapping

• Reporting a phone lost or stolen

• Re-activating a suspended account

How many steps are presented in the Koodo Self-Serve porting process?

• 3

• 4

• 5

• 2

The best place to find TELUS and Koodo Plans & Promotions is:

• The TELUS or Koodo website

• The TELUS or Koodo Plans & Promotions Page (Located on Partners)

• Your TSM

• All of the above

TELUS customers receive the following family discounts

• 2 lines: $5 / line

  3 lines: $7.50 / line

  4+ lines: $10 / line

• There are no family discounts on Telus

• 2 lines: $7.50 / line

  3 lines: $10 / line

  4+ lines: $15 / line

• 2 lines: $10 / line

  3 lines: $15 / line

  4+ lines: $20 / line

Stream+ is $5 off for 24months when the customer activates on what?

• Any TELUS 5G plan

• Any TELUS 5G+ plan

• Any TELUS Postpaid plan

• Any Koodo Plan

How much money can customers potentially save per year through the Koodo Prepaid Refer-a-Friend program?

• Prepaid does not have a referral program

• $240 - $20 per referral

• $150 - up to $50 per referral

• $60 - $5 per referral

How does a customer refer a friend to TELUS or Koodo?

• Give the friend a referral code

• Fill out the referral form on TELUS.com/Refer or Koodo.com/Refer

• Say they were referred by a friend

• Call in after the activation to have referral credit added.

Which 3 streaming services are included with Stream+ ?

• Amazon, Hulu, Disney+

• Apple TV+, Disney+, Discovery+

• Netflix, Amazon, Apple TV+

• Netflix, Apple TV+, Discovery+