Business Mgt II MidTerm

Before Bob can pay the business’s bills, he checks with Ingrid to verify that accounts receivable are coming in and that there is enough cash in the checking account to cover the expenses. This is an example of coworkers who are:

• coordinating their work efforts

• expressing opinions

• managing their time

• setting priorities

An organization with a quality culture would have executive-level managers who are:

• able to enlist the expertise of outside contractors for quality

• committed, involved, and responsible for quality

• flexible, indifferent, and not responsible for quality

• interested in prioritizing profits over quality

Tom needs Allison to provide a status report so he can review inventory levels. After Tom reviews the inventory report, he must tell Kayla which items the business needs so she can contact the appropriate vendors to order stock. To achieve the business’s goal of maintaining adequate inventory levels, each employee must perform his/her tasks in a/an

• flexible order

• informal order

• reverse order

• sequential order

What action do businesses need to take to continuously improve their quality processes?

• establish benchmarks

• implement flexible policies

• promote change

• solicit customers

The primary way that managers control employees is by

• controlling the level of work-life balance that employees enjoy.

• interacting with customers to see how employees are doing.

• making sure employees are doing what they are supposed to be doing.

• monitoring how the company’s public relations team is performing.

The Fisher Manufacturing Company has been receiving many complaints about product breakage problems with the model 2YZ. Fisher has been working with its parts vendors and production-line personnel to determine why the problems are occurring. This is an example of a product-quality issue related to

• costs

• distribution

• durability

• volume

An important aspect of Jason’s job is developing better, more-efficient organizational processes. The aspect of quality management in which Jason is involved is

• assurance

• consistency

• deviation

• improvement

What are the three primary characteristics of an effective control system in a business?

• relevant, intangible, and rigid

• responsive, economical, and transferable

• rigid, economical, and reactionary

• suitable, understandable, and timely

Melanie’s supervisor made changes in some of Melanie’s tasks so that she could finish them more easily. The technique the supervisor used is:

• flextime

• job orientation

• job simplification

• mass production

When assisting employees with prioritizing work responsibilities,

it is often helpful to:

• interview the executives

• meet with industry experts

• question the applicants

• talk with the employees