Communication & Professionalism

True or False:  Good workplace communication helps to improve the work environment.

• True

• False

Technical or specialized vocabulary specific to an occupation, job, or skill.

• Jargon

• Body Language

• Metaphors

• Similies

Return address, date line, inside addres, the salutation and signature block are all part of a ____.

• memo

• email

• text

• business letter

Words that are represented by symbols or gestures and other movement (body language), pictures/images, appearance.

• Verbal Communication

• Non-Verbal Communication

Speaking directly to people in person or over the phone is an example of :

• written communication

• business letter

• non-verbal communication

• verbal communication

Communication can be impacted by which of the following?

• The time of day.

• Noise

• Hunger

• All of these.

True/False:  In the communication process you exchange information, ideas and  feelings.

• False

• True

The two main types of communication are:

• written & verbal

• verbal and nonverbal

• written & email

• business letter and email

ISS, SOL, OSS and PSAT are all examples of _______.

• games

• synonyms

• jargon

• All of these are correct.

The two types of verbal communication are oral communication and ________.

• sign language

• written communicaton

• body language

• speeches